by Marcus Hickman | 17 Jan, 2017 | Customer experience, Our blog
Banking and insurance providers are improving their relationships with consumers. 35 per cent of UK consumers now say that they have a strong relationship with their bank, up from 29 per cent in 2014. In Germany the figure is 59 per cent, while in Spain it is 40 per...
by Jo Davies | 9 Nov, 2013 | Our blog
The big banks have an oligopoly in the market, the results from the Edelman’s Trust Index overshadow the current industry, but more significantly the regulators have recently relaxed the rules for entrepreneurs to set up new local banks. As we move from economic...