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Shopping apps in 2021: Is customer support improving?

Shopping apps in 2021: Is customer support improving?

by Marcus Hickman | 2 Nov, 2021 | Customer experience, Our blog

A year on from our initial research into shopping apps and their usability, Davies Hickman has revisited the 30 apps in our 2020 study to reveal whether any improvements have been implemented to make the customer experience more enjoyable and the process easier to...
How are European businesses investing in AI-based NLP technologies to improve CX?

How are European businesses investing in AI-based NLP technologies to improve CX?

by Davies Hickman | 2 Aug, 2021 | Our blog

As Artificial Intelligence (AI) rapidly develops, the value of AI technologies, specifically natural language processing (NLP), in improving customer experience (CX) has attracted businesses’ attention. Through Smart Speakers consumers now have some trust in these...

Our blog

  • The increasing impact of AI on European contact centres
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  • More cash in our pockets, will we ever be a cashless society?
  • What the latest Service Excellence standard BS ISO 23592 tells you
  • Shopping apps in 2021: Is customer support improving?

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