by Jo Davies | 16 May, 2017 | Our blog, Smart Service
Quoted in the Estates Gazette, Brandon Weber, CPO & Co-Founder, VTS says “I think the assumption that property never adopts new technology is false. The real reason? No one has delivered innovative, high-on-return-investment technology for the sector in decades....
by Jo Davies | 26 Jan, 2016 | Our blog, Smart Service
First, take an everyday physical object – a watch, fridge or even a car. Second, embed it with smart functions, such as sensors, which allow the monitoring of the performance of the physical objects. Third, add connectivity to allow centralised data analytics. Fourth,...
by Jo Davies | 14 Jan, 2016 | Customer experience, Our blog
1. Accelerating Customer Service: In the past, experts have argued that neither organisations nor customers really want service experiences or interactions. However, customer service is not going away any time soon. It is not a sign of failure, and neither are...
by Jo Davies | 21 Sep, 2015 | Smart Service
Some believe Orwell’s dystopia is an all too likely future, not too far off. On top of government spying programs, the dawn of the ‘Internet of Things’ – ubiquitous, everyday devices designed to reduce the need for human intervention – they say puts consumers at...
by Jo Davies | 16 Sep, 2015 | Smart Service
Analysts predict the sensor market and the internet of things will be worth US$29bn by 2020. Cisco the tech giant estimates that there are 15 billion connected devices today and could reach 50 billion by 2020. But, what progress has been made and what customer service...
