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Movers, Shakers and Household Sensors – all part of the PropTech innovation

Movers, Shakers and Household Sensors – all part of the PropTech innovation

by Jo Davies | 16 May, 2017 | Our blog, Smart Service

Quoted in the Estates Gazette, Brandon Weber, CPO & Co-Founder, VTS says “I think the assumption that property never adopts new technology is false. The real reason? No one has delivered innovative, high-on-return-investment technology for the sector in decades....
Internet of Things Research nudges Customer Experience: a 4-step process

Internet of Things Research nudges Customer Experience: a 4-step process

by Jo Davies | 26 Jan, 2016 | Our blog, Smart Service

First, take an everyday physical object – a watch, fridge or even a car. Second, embed it with smart functions, such as sensors, which allow the monitoring of the performance of the physical objects. Third, add connectivity to allow centralised data analytics. Fourth,...
7 Customer Experience Research Trends for 2016

7 Customer Experience Research Trends for 2016

by Jo Davies | 14 Jan, 2016 | Customer experience, Our blog

1. Accelerating Customer Service: In the past, experts have argued that neither organisations nor customers really want service experiences or interactions. However, customer service is not going away any time soon. It is not a sign of failure, and neither are...

It’s Not All Fun-And-Games: Consumer Concerns about the Internet of Things Technology

by Jo Davies | 21 Sep, 2015 | Smart Service

Some believe Orwell’s dystopia is an all too likely future, not too far off. On top of government spying programs, the dawn of the ‘Internet of Things’ – ubiquitous, everyday devices designed to reduce the need for human intervention – they say puts consumers at...

Movers, Shakers and Household Sensors – leading innovations in customer experience

by Jo Davies | 16 Sep, 2015 | Smart Service

Analysts predict the sensor market and the internet of things will be worth US$29bn by 2020. Cisco the tech giant estimates that there are 15 billion connected devices today and could reach 50 billion by 2020. But, what progress has been made and what customer service...
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