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What the latest Service Excellence standard BS ISO 23592 tells you

What the latest Service Excellence standard BS ISO 23592 tells you

by Jo Davies | 29 Nov, 2021 | Customer experience, Our blog

Service excellence aims to create exceptional value for organisations’ stakeholders and provide customers with outstanding levels of customer service. Service excellence can be achieved by going beyond satisfying customers’ expectations. It is reached by offering...
Update of ISO 18295 Customer Contact Centres

Update of ISO 18295 Customer Contact Centres

by Jo Davies | 23 Oct, 2016 | Customer experience, Our blog, Social media and customer contact

What are the main changes in the FDIS compared with the previous version? This was the fifth meeting to develop the ISO 18295 standard on customer contact centres. The intention was to resolve the draft International Standard (DIS) comments for 18295-1 and 18295-2 in...

Our blog

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