by Marcus Hickman | 16 Nov, 2018 | Our blog, Smart Service
In 2011 we wrote about how Internet of things technology would impact customer experience in “The Big Switch – How customer service is becoming smart” . Back then, (and in this follow-up report) we identified several drivers which we thought would smooth the way...
by Jo Davies | 29 May, 2018 | Customer experience, Our blog, Voice of the Customer (VoC)
It is early summer 2018, organisations have more and more opportunities to adopt increasingly sophisticated ways to understand their customers whether its AI from language processing (such as chatbot feedback and text analytics) to data analytics (such as business...
by Jo Davies | 16 May, 2017 | Our blog, Smart Service
Quoted in the Estates Gazette, Brandon Weber, CPO & Co-Founder, VTS says “I think the assumption that property never adopts new technology is false. The real reason? No one has delivered innovative, high-on-return-investment technology for the sector in decades....
by Jo Davies | 26 Jan, 2016 | Our blog, Smart Service
First, take an everyday physical object – a watch, fridge or even a car. Second, embed it with smart functions, such as sensors, which allow the monitoring of the performance of the physical objects. Third, add connectivity to allow centralised data analytics. Fourth,...
by Jo Davies | 16 Sep, 2015 | Smart Service
Analysts predict the sensor market and the internet of things will be worth US$29bn by 2020. Cisco the tech giant estimates that there are 15 billion connected devices today and could reach 50 billion by 2020. But, what progress has been made and what customer service...
