by Marcus Hickman | 25 Apr, 2017 | Customer experience, Our blog
Facebook: a new start for business to consumer messaging? By Tom Castle It is over a year since Mark Zuckerberg was quoted in the media about the usage of Facebook Messenger “We think you should message a business just the way you would message a friend”....
by Jo Davies | 23 Oct, 2016 | Customer experience, Our blog, Social media and customer contact
What are the main changes in the FDIS compared with the previous version? This was the fifth meeting to develop the ISO 18295 standard on customer contact centres. The intention was to resolve the draft International Standard (DIS) comments for 18295-1 and 18295-2 in...
by Marcus Hickman | 19 Dec, 2012 | The Big Switch
Davies Hickman Partners have focused on the opportunity for ‘smart service’ for some time, so it was interesting to see IBM Global Process Services moving forward with their Smarter Managed Services Offerings. Specialising in BPO (outsourcing), IBM Global...
