by Jo Davies | 25 Oct, 2022 | Our blog
The latest 2022 Odigo-Davies Hickman tracking research, involving 1,035 European business leaders, explores the impact of 11 different applications of artificial intelligence for customer experience (AI for CX) across Belgium/Netherlands, France, Germany, Spain and...
by Marcus Hickman | 24 Sep, 2012 | Channel applications
PCI DSS impacts local and global enterprises whose contact centre agents take card pay-ments over the phone using in-house and/or outsourced call centres, outsourced IT, out-sourced agents and home workers. PCI compliance and data protection in contact centres are hot...
