by Jo Davies | 30 Apr, 2018 | Uncategorized, Channel applications, Customer experience, Our blog
There have been days of disruption to TSB’s services after a planned migration to a new IT system went wrong. The new system was unable to handle the volume of users, and many customers were unable to check their accounts or monitor payments. The incident follows...
by Marcus Hickman | 17 Jan, 2017 | Customer experience, Our blog
Banking and insurance providers are improving their relationships with consumers. 35 per cent of UK consumers now say that they have a strong relationship with their bank, up from 29 per cent in 2014. In Germany the figure is 59 per cent, while in Spain it is 40 per...