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The increasing impact of AI on European contact centres

The increasing impact of AI on European contact centres

by Jo Davies | 25 Oct, 2022 | Our blog

The latest 2022 Odigo-Davies Hickman tracking research, involving 1,035 European business leaders, explores the impact of 11 different applications of artificial intelligence for customer experience (AI for CX) across Belgium/Netherlands, France, Germany, Spain and...
How are European businesses investing in AI-based NLP technologies to improve CX?

How are European businesses investing in AI-based NLP technologies to improve CX?

by Davies Hickman | 2 Aug, 2021 | Our blog

As Artificial Intelligence (AI) rapidly develops, the value of AI technologies, specifically natural language processing (NLP), in improving customer experience (CX) has attracted businesses’ attention. Through Smart Speakers consumers now have some trust in these...
Movers, Shakers and Household Sensors – all part of the PropTech innovation

Movers, Shakers and Household Sensors – all part of the PropTech innovation

by Jo Davies | 16 May, 2017 | Our blog, Smart Service

Quoted in the Estates Gazette, Brandon Weber, CPO & Co-Founder, VTS says “I think the assumption that property never adopts new technology is false. The real reason? No one has delivered innovative, high-on-return-investment technology for the sector in decades....

It’s Not All Fun-And-Games: Consumer Concerns about the Internet of Things Technology

by Jo Davies | 21 Sep, 2015 | Smart Service

Some believe Orwell’s dystopia is an all too likely future, not too far off. On top of government spying programs, the dawn of the ‘Internet of Things’ – ubiquitous, everyday devices designed to reduce the need for human intervention – they say puts consumers at...

Movers, Shakers and Household Sensors – leading innovations in customer experience

by Jo Davies | 16 Sep, 2015 | Smart Service

Analysts predict the sensor market and the internet of things will be worth US$29bn by 2020. Cisco the tech giant estimates that there are 15 billion connected devices today and could reach 50 billion by 2020. But, what progress has been made and what customer service...

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