Customer experience training
Operationalising customer experience insight and strategy, we use engaging facilitation training methodologies to build the capability of your people
Our customer experience training for sales and service:
- Sales training in B2C and B2B to understand the customer context
- Facilitating programmes
- Providing Board and Senior Management presentations and workshops to drive action
- Delivering customer forums to enable CX assessment and improvement
- Conference presentations to industry audiences
- Supporting marketing and communications with sales and service insights
“This has been some of the best training we have ever had.”
District Officer, Civil Service