Consumers demand better card payment security

Consumers demand better card payment security

Consumers demand better card payment security Case Study: Syntec Client Issue Syntec, established in 1998 as an independent telco in the UK, wanted thought leadership to drive its content marketing to organisations internationally, by identifying insights into how...
Determining the future of MPOS in UK retail

Determining the future of MPOS in UK retail

Customer Contact Case Study: Miura: Determining the future of MPOS in UK retail Client Issue Miura Systems the Mobile Payment Specialist, one of the UK’s fastest growing companies, wanted thought leadership to drive its content marketing in the retail sector. By...
Customer Contact

Customer Contact

Customer ContactCase Study: BT GB&FM and Avaya Client IssueBT Global Banking & Financial Markets and Avaya wanted to understand the consumer perspective on channels, finance and the future of branches, contact centres and consumers’ use of mobile banking and...
Customer Contact Needs – Generation Y and Z

Customer Contact Needs – Generation Y and Z

Customer Contact Needs – Generation Y and Z Customer Research Case Study: Cisco The future of contact centres Client Objectives Cisco ran a B2B marketing campaign to generate sales leads with prospective clients A key area of interest was the emerging cohort of...
New products and services

New products and services

New products and services Case Study: WorldPay Client IssueWorldPay wanted to understand which future payment methods will be used by UK consumers for in-store/online/mobile. The explosion in payment options is creating uncertainty among retailers who work closely...