by takkall | 15 May, 2020
General and life insurance insight Case Study: Avaya Client Issue Avaya is a leader in customer contact technology, providing services to many of the world’s largest general and life insurers. As part of its ABM strategy, it wanted to help its clients to understand...
by takkall | 28 Jul, 2014
Applying Behavioural Economics to retail banking Case Study: Imparta Client Issue Procter, a training consultancy, and their clients Barclays Bank and Lloyds Banking Group wanted to test the effectiveness of Behavioural Economics in improving customer...
by takkall | 24 Jul, 2014
New insurance products consumer research The terms of our contract mean we are unable to disclose this client’s identity. Client issue This well-known life insurer wanted to develop new products targeting 4 different customer groups. The changing regulatory framework,...
by takkall | 24 Jul, 2014
Consumers, Payments and the Future Case Study: WorldPay Client IssueWorldPay wanted to understand which future payment methods will be used by UK consumers for in-store/online/mobile. The explosion in payment options is creating uncertainty among retailers who work...
