by Jo Davies | 27 Apr, 2018
BT launches innovative showcase to help financial services create secure digital customer experiences PAYMENT EYE The new financial services innovation features more than 20 practical solutions, spanning customer interaction, employee productivity, operational...
by Jo Davies | 27 Apr, 2018
Youbiquity Finance 2016 – Avaya Survey Results DIGITAL INSURER Based on the views of 3,015 consumers across Germany, Spain and the UK, the “Youbiquity Finance 2016 – General Insurance Summary” from Avaya outlines key trends in consumer behaviour in insurance...
by Jo Davies | 27 Apr, 2018
Store owners need to listen to staff to overcome POS problems, says new Miura Systems report RETAIL TIMES UK retailers are missing out on millions of pounds in lost sales by not listening to staff who’ve spotted a vital need to improve customer service at the...
by Jo Davies | 27 Apr, 2018
Asia’s “autonomous customers” drive the future of customer service MARKETING INTERACTIVE Customers want to buy more if only businesses can make it easier for them to do so. This sounds ironical in today’s world where there are more ways than ever for companies to...
by Jo Davies | 27 Apr, 2018
The rise of the challenger banks BANKING TECH The face of retail banking in the UK is changing. In July 2010, the sector witnessed something not seen in over 100 years – the launch of a new high street bank. And where Metro Bank led the way, new and non-financial...
