Product Innovation

Product Innovation

Product Innovation Case Study: L&Q L&Q, one of the largest Housing Associations in the UK, wanted to understand tenants’ views on home ownership Solution We completed depth telephone interviews and focus groups with tenants We used published sources to...
Customer Insights and Trends

Customer Insights and Trends

Customer Insights and Trends Case Study: Network Housing Group Client Issue Understand customers and how they are measured Explore Contact Data and Methodology Analysis Explore what the implications are for Dacorum Borough Council and how best to improve customer...