Retail Banking

Retail Banking

Retail Banking Case Study: Procter and Imparta   Client Issue Procter, a training consultancy, and their clients Barclays Bank and Lloyds Banking Group wanted to test the effectiveness of Behavioural Economics in improving customer experience and sales....
New products research case study

New products research case study

New products research The terms of our contract mean we are unable to disclose this client’s identity. This well-known life insurer wanted to develop new products targeting 4 different customer groups. The changing regulatory framework, consumer adoption of digital...
New products and services

New products and services

New products and services Case Study: WorldPay Client IssueWorldPay wanted to understand which future payment methods will be used by UK consumers for in-store/online/mobile. The explosion in payment options is creating uncertainty among retailers who work closely...