by takkall | 16 May, 2020
Avaya SuperServe video View in Twitter Our blog Market research in business – social media What’s your view on taking loyalty penalties public? Recruiting and supporting Customer Service Managers, with no industry experience Do consumers prefer text-activated or...
by takkall | 16 May, 2020
The Autonomous Customer 2020 Still phoning, still emailing… but ready for AI. Download pdf (2MB) Our blog Market research in business – social media What’s your view on taking loyalty penalties public? Recruiting and supporting Customer Service Managers, with no...
by takkall | 20 Apr, 2020
BT & Cisco: Chat, tap, talk: Eight key trends to transform your digital customer experience Download pdf (2.5MB) Our blog WFH – is video conferencing enough? Market research in business – social media What’s your view on taking loyalty penalties public?...
by takkall | 16 May, 2018
BT & Avaya: Youbiquity Finance 2014 Consumers, channels and changing behaviours in retail financial services Our blog WFH – is video conferencing enough? Market research in business – social media What’s your view on taking loyalty penalties public?...
