BT & Avaya: Youbiquity Finance – Retail Banking report

BT & Avaya: Youbiquity Finance – Retail Banking report

Youbiquity Finance – Retail Banking Consumers want banks to make digital self-service easier, using support technologies that build customer confidence and better relationships. Download pdf (5.6MB) Our blog Market research in business – social media What’s your...
Avaya SuperServe Video

Avaya SuperServe Video

Avaya SuperServe video View in Twitter Our blog Market research in business – social media What’s your view on taking loyalty penalties public? Recruiting and supporting Customer Service Managers, with no industry experience Do consumers prefer text-activated or...
BT Autonomous Customer 2020 report

BT Autonomous Customer 2020 report

The Autonomous Customer 2020 Still phoning, still emailing… but ready for AI. Download pdf (2MB) Our blog Market research in business – social media What’s your view on taking loyalty penalties public? Recruiting and supporting Customer Service Managers, with no...
BT & Avaya: Youbiquity Finance Infographic

BT & Avaya: Youbiquity Finance Infographic

BT & Avaya: Youbiquity Finance 2014 Consumers, channels and changing behaviours in retail financial services Our blog WFH – is video conferencing enough? Market research in business – social media What’s your view on taking loyalty penalties public?...