Voice of the Customer training for frontline staff

Voice of the Customer training for frontline staff

Voice of the Customer training for frontline staff Case Study: The terms of our contract mean we are unable to disclose this client’s identity. Client Issue The client has a network of customer facing sites employing thousands of people. As part of an overall strategy...
New build housing customer experience

New build housing customer experience

New build housing customer experience Case Study: Peabody Client Issue Peabody Sales had very successfully launched its new build housing development plans. Hundreds of homes had been designed and build across London, for both sale and rent. The customer journey which...
Customer Experience Benchmarking

Customer Experience Benchmarking

Customer Experience Benchmarking Case Study: Customer Contact Association A range of well-known brands wanted to work together to improve customer experience through benchmarking and innovation Project Solution Davies Hickman created a benchmarking and innovation...