+44 (0)1189 403523 enquiries@davieshickman.com
  • Twitter
  • Twitter
Davies Hickman
  • About us
    • About Davies Hickman
    • Who we are
    • In the news
    • Insights and reports
  • Our Clients
    • Case studies
  • Services
    • Customer insights
    • Customer value proposition
    • Thought leadership
    • CX management
    • Customer experience training
    • Digital technology
  • Sectors
    • Energy and utilities market research
    • Financial services market research
    • Housing association market research
    • Payments market research
    • Technology market research
  • Blog
  • Contact us
Select Page

Davies Hickman unveils new report as research reveals consumers frustrations with customer service

Informetic Plus

El informe pone de manifiesto que los españoles están cambiando la forma en que contactan con sus bancos, cajas y aseguradoras.… read the online article

Youbiquity Finance – 2014 (Avaya y BT)

Our blog

  • 15 seconds delivers connectivity, community, relatability & learning
  • More cash in our pockets, will we ever be a cashless society?
  • What the latest Service Excellence standard BS ISO 23592 tells you
  • Shopping apps in 2021: Is customer support improving?
  • If you could live an extra hour a day, how would you spend it?

In the news

Cloud Cuts the Problem of Digital Dislocation

Cloud Cuts the Problem of Digital Dislocation

Show Us The Money

Show Us The Money

Loyalty card usage plummets as shoppers question value

Loyalty card usage plummets as shoppers question value

Loyalty card usage plummets as shoppers become frustrated with paper vouchers

Loyalty card usage plummets as shoppers become frustrated with paper vouchers

Contactless payments see a five-fold growth

Contactless payments see a five-fold growth

Shoppers are driven by an acute need for speed

Shoppers are driven by an acute need for speed

Cafe and restaurant sector rated slowest service in retail

Cafe and restaurant sector rated slowest service in retail

1:2 customers have no bank loyalty

1:2 customers have no bank loyalty

BT au chevet des décideurs européens

BT au chevet des décideurs européens

UK, US consumers want smarter contact centres

UK, US consumers want smarter contact centres

« Older Entries
Next Entries »

Global expertise

We are experts in building, analysing, synethesizing and visualizing market research and customers insights

Global knowledge

A true understanding of consumers, employees and their behaviours using online surveys and advanced research tools.

Global market research

Financial services, housing, energy, technology and telecoms, payments, contact centres and retail.

Contact Davies Hickman

The Courtyard Office
16 Bell Street
Henley-On-Thames
RG9 2BG

T: 01189 403523
enquiries@davieshickman.com
Twitter:@JoDaviesHickman
Twitter:@DaviesHickman

© Copyright Davies Hickman Partners, 2020. All rights reserved. | Privacy Policy | Terms and Conditions
Davies Hickman Partners Limited is a company registered in England and Wales with Company Number: 6079002. VAT number: 90434026.
Website by Takkall Design

  • Follow