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The Big Switch: How customer service is becoming smart

Marcus Hickman

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    Our blog

    • What the latest Service Excellence standard BS ISO 23592 tells you
    • Shopping apps in 2021: Is customer support improving?
    • If you could live an extra hour a day, how would you spend it?
    • How are European businesses investing in AI-based NLP technologies to improve CX?
    • How mobile banking apps can meet customers’ needs

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