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The Autonomous Customer - Contact Centre Research

Contact Centre Research

The Autonomous Customer

BT/Avaya

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Our blog

  • Using research to steer through these uncertain times
  • Why are we witnessing the ‘averagisation’ of customer service?
  • Strategies for researching CX opportunities in 2019
  • Why great thought leaders are great and PR-aped opinion leadership is not
  • After 7 years, how is the Internet of Things changing customer experience?
  • Algorithms and Big Data: Are they enough to make good business decisions?
  • How can housing associations best use Smart home technology?
  • Getting the most out of market research for Voice of the Customer programmes
  • 6 steps – how thought leadership can energise B2B content marketing
  • Customers’ complaints – when there’s an IT fiasco

Our expertise

We are experts in building, analysing, synthesizing and visualising market research and customer insights.

Our knowledge

A true understanding of consumers and their behaviours using online surveys and advanced research tools.

Our market research

Financial services, housing, energy, technology and telecoms, payments, contact centres and retail.

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