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Smart Service

Smart Service

How the Internet of Things will impact customer service management

Download Smart Service pdf (1.2MB)

Our blog

  • What the latest Contact Centre Standard BS EN ISO 18295 tells you
  • Understanding data and statistics: six pieces of guidance
  • Why is customer service more popular than ever?
  • Using research to steer through these uncertain times
  • Why are we witnessing the ‘averagisation’ of customer service?
  • Strategies for researching CX opportunities in 2019
  • Why great thought leaders are great and PR-aped opinion leadership is not
  • After 7 years, how is the Internet of Things changing customer experience?
  • Algorithms and Big Data: Are they enough to make good business decisions?
  • How can housing associations best use Smart home technology?

Our expertise

We are experts in building, analysing, synthesizing and visualising market research and customer insights.

Our knowledge

A true understanding of consumers and their behaviours using online surveys and advanced research tools.

Our market research

Financial services, housing, energy, technology and telecoms, payments, contact centres and retail.

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T: 01189 403523
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