Contact Centre Trends 2019 Throughout 2018, “CX” or customer experience has been one of the significant trends leading the way for business growth. Consumers no longer base their loyalty for a brand on things like product features or price points. Read the online article Our blog WFH – is video conferencing enough? Market research in business – social media What’s your view on taking loyalty penalties public? Recruiting and supporting Customer Service Managers, with no industry experience Do consumers prefer text-activated or voice-activated chatbots?