Behavioural Economic Research Applications of Behavioural Economics concepts for customer contact BE Linguistic Lab View Slideshare Our blog Why is customer service more popular than ever? Using research to steer through these uncertain times Why are we witnessing the ‘averagisation’ of customer service? Strategies for researching CX opportunities in 2019 Why great thought leaders are great and PR-aped opinion leadership is not After 7 years, how is the Internet of Things changing customer experience? Algorithms and Big Data: Are they enough to make good business decisions? How can housing associations best use Smart home technology? Getting the most out of market research for Voice of the Customer programmes 6 steps – how thought leadership can energise B2B content marketing
