Barclays Bank offers free Wi-Fi in 1,500 branches Barclays Bank is rolling out free Wi-Fi for customers in its local branches using a BT managed service. Around half are live now with the rest coming on stream this quarter. Read the online article Our blog WFH – is video conferencing enough? Market research in business – social media What’s your view on taking loyalty penalties public? Recruiting and supporting Customer Service Managers, with no industry experience Do consumers prefer text-activated or voice-activated chatbots?