How retail apps are changing

How retail apps are changing

by | 10 Oct, 2023

How retail apps are changing A qualitative study of 30 key apps In 2021, Davies Hickman completed a cross comparison of 30 retail, fast food and service smartphone apps against a set of criteria, in order to understand how well they were supporting the growth of...
Six ways to improve CX using AI

Six ways to improve CX using AI

by | 9 Oct, 2023

Six ways to improve CX using AI The third ebook in the AI for CX series The majority of the 1,035 European business executives surveyed by Odigo and Davies Hickman identified areas of their contact center’s performance which could be improved. AI-driven solutions can...
The Autonomous Customer

The Autonomous Customer

by | 6 Oct, 2023

The Autonomous Customer 2023 2023 Autonomous Customer research with Cisco explores the customer experience of contact channels – the highs, the lows and the way forward. How comfortable are today’s consumers with digital contact channels? Our 2023 wave of global...
No, AI is Not Magic!

No, AI is Not Magic!

by | 27 Feb, 2023

No, AI is Not Magic! There is total confusion surrounding artificial intelligence (AI) and its use cases. Too quick to burn yesterday’s idols, we have forgotten to look at AI’s real applications. True, these are less impressive but more useful in the day-to-day life...