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Customers’ complaints – when there’s an IT fiasco

Customers’ complaints – when there’s an IT fiasco

by Jo Davies | 30 Apr, 2018 | Channel applications, Customer experience, Our blog, Uncategorized

There have been days of disruption to TSB’s services after a planned migration to a new IT system went wrong. The new system was unable to handle the volume of users, and many customers were unable to check their accounts or monitor payments. The incident follows...
The future of market research and data analysis: what skills are needed?

The future of market research and data analysis: what skills are needed?

by Jo Davies | 21 Oct, 2016 | Our blog, Uncategorized

The World Economic Forum’s Future of Jobs study http://reports.weforum.org/future-of-jobs-2016/ predicts that 5 million jobs will be lost before 2020 as artificial intelligence, robotics, nanotechnology and other socio-economic factors replace the need for human...

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