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15 seconds delivers connectivity, community, relatability & learning

15 seconds delivers connectivity, community, relatability & learning

by Marcus Hickman | 8 Apr, 2022 | Customer experience, Our blog

What next for video culture?As early as 2002, and before phone streaming, The Henley Centre publicised an emerging shift in the way people receive information – away from the written word and towards the audible-visual word or video. Having recently hit the...
More cash in our pockets, will we ever be a cashless society?

More cash in our pockets, will we ever be a cashless society?

by Jo Davies | 2 Feb, 2022 | Our blog

The restrictions necessitated by the pandemic precipitated a rise in the use of cards and mobile wallets while the accompanying decline in the use of cash for transactions has led to questions about its future. Adoption of credit cards initially slow By repeating the...
What the latest Service Excellence standard BS ISO 23592 tells you

What the latest Service Excellence standard BS ISO 23592 tells you

by Jo Davies | 29 Nov, 2021 | Customer experience, Our blog

Service excellence aims to create exceptional value for organisations’ stakeholders and provide customers with outstanding levels of customer service. Service excellence can be achieved by going beyond satisfying customers’ expectations. It is reached by offering...
Shopping apps in 2021: Is customer support improving?

Shopping apps in 2021: Is customer support improving?

by Marcus Hickman | 2 Nov, 2021 | Customer experience, Our blog

A year on from our initial research into shopping apps and their usability, Davies Hickman has revisited the 30 apps in our 2020 study to reveal whether any improvements have been implemented to make the customer experience more enjoyable and the process easier to...
If you could live an extra hour a day, how would you spend it?

If you could live an extra hour a day, how would you spend it?

by Davies Hickman | 2 Sep, 2021 | Our blog

It comes as no surprise that the COVID-19 crisis has precipitated a revolutionary change in how we live our day-to-day life. Time that people previously spent commuting to work, gathering with friends and family, going out for dinner came to an immediate halt after...
How are European businesses investing in AI-based NLP technologies to improve CX?

How are European businesses investing in AI-based NLP technologies to improve CX?

by Davies Hickman | 2 Aug, 2021 | Our blog

As Artificial Intelligence (AI) rapidly develops, the value of AI technologies, specifically natural language processing (NLP), in improving customer experience (CX) has attracted businesses’ attention. Through Smart Speakers consumers now have some trust in these...
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Our blog

  • 15 seconds delivers connectivity, community, relatability & learning
  • More cash in our pockets, will we ever be a cashless society?
  • What the latest Service Excellence standard BS ISO 23592 tells you
  • Shopping apps in 2021: Is customer support improving?
  • If you could live an extra hour a day, how would you spend it?

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