Global innovative market research and data analysis to make your business thrive

Davies Hickman are global experts in building, analysing, synthesizing and visualising data, market research and customer insights

Davies Hickman Clients

Customer
research

Combining proven qualitative and quantitative methods, as well as new behavioural and digital research, we create business critical insights.

Data
analysis

Applying analytical tools for building, synthesizing and visualising customer and market insight, we generate impactful recommendations.

Business
decisions

Building insights, we evidence decisions in proposition development, technology investment, CX innovation and B2B marketing communications.

CX
training

Using employee research and customer data analysis, we help train your employees to build a vibrant customer-focused culture.

Our services

Customer insights

Understanding your customers and market demand (B2C & B2B)

  • Exploring buying behaviours
  • Creating customer segmentations to target sales and marketing
  • Analysing and designing customer journeys
  • Understanding brand perceptions
  • Building data visualisation and dashboards

Customer value proposition

Growing your business revenues

  • Identifying opportunities arising from technological change (eg AI Internet of Things)
  • Generating new product and service concepts
  • Providing evidence for new propositions through testing
  • Building business models with pricing strategies
  • Using behavioural economics to support customer decision making

Thought leadership

Insights for B2B content marketing and lead generation

  • Data and research to underpin content marketing
  • Thought leadership
  • Creating compelling data visualisations – infographics, videos and dashboards
  • Supporting social media communication strategies

CX management

Managing and improving your customers’ experiences

  • Increasing customer satisfaction, NPS or reducing customer effort
  • Innovating customers’ journeys and using international standards
  • Improving employee experiences and engagement
  • Supporting innovation processes in customer experience

Customer experience training

Operationalising CX insight and strategy to maximise success

  • Sales and service training in B2C and B2B
  • Facilitating CX programmes to drive improved customer satisfaction
  • Delivering customer forums to enable improvements in customer journeys

Digital technology

Maximising your success with digital technologies

  • Testing consumer and business interest in emerging technology such as AI, robotics, AR/VR and smart service
  • Building usability of emerging technology
  • Thought leadership on emerging technologies and digital transformation

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How our team of researchers helps B2B technology brands to attract the attention of prospects with independent stats and insights about the changing landscape

Our blog

Shopping apps in 2021: Is customer support improving?

Shopping apps in 2021: Is customer support improving?

A year on from our initial research into shopping apps and their usability, Davies Hickman has revisited the 30 apps in our 2020 study to reveal whether any improvements have been implemented to make the customer experience more enjoyable and the process easier to...

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Where we work

Where we work