Marcus Hickman

Marcus Hickman

BEc, Post-grad Economics, CIM, MBA

Marcus is a specialist in data projects supporting new proposition development, B2B content marketing for sales lead generation and customer experience innovation. He works in financial services, housing, energy, payments, contact centres, retail and technology.

Before setting up Davies Hickman, Marcus was Managing Director of The Henley Centre (now The Futures Company and part of WPP). He is joint author of The Big Switch: How Customer Service is becoming Smart. marcus@davieshickman.com

Jo Davies

Jo Davies

MIPD, MBA

Jo is expert in proposition development, B2B content marketing and customer experience strategy. She directs projects combining qualitative and quantitative research with data analysis techniques. She is qualified in psychometrics and accounting and lectured at Cranfield School of Management.

Currently she is a BSI Customer Service Committee member and ISO Contact Centre UK delegate.

jo@davieshickman.com

Rory Marsh

Rory Marsh

Analyst

Kathryn O'Neill

Kathryn O'Neill

Copy Editor

Isaac Frannklin

Isaac Frannklin

Video & Data Visualisation

Harry Williams

Harry Williams

Analyst

Elisabeth Renouf

Elisabeth Renouf

Print & Design

Tina Stanley

Tina Stanley

PR & Media

Michael Herbert

Michael Herbert

Qualitative Research

Emily Harris

Emily Harris

Design Consultant