Improving cutomer experience, engagement and satisfaction
Davies Hickman advises some of the largest national and global organisations how to improve customer experience, engagement and satisfaction.
Designing consumer research which is integrated into operational performance measures to enable agents and organisations to improve customer satisfaction and loyalty. Our offer includes:
- Bespoke qualitative and quantative research with customers and agents to identify areas for performance improvement
- Automated customer contact feedback strategies
- Planning and strategy workshops for customer contact centres