Customer Experience Benchmarking & Innovation

Vodafone, Tesco, o2, Shop Direct

Client Objectives

  • A range of well known brands wanted to work together to improve customer experience through benchmarking and innovation

Project Solution

  • Davies Hickman created a benchmarking and innovation solution which combined data collection, new research and case studies
  • We managed the agenda, research and benchmarking tool for over 30 of the largest organisations in the UK

Benefits to major UK organisations

  • The Customer Experience benchmarking and innovation work has been well received and is attracting a growing number of participants