Customer Experience Benchmarking & Innovation
Client Objectives
- A range of well known brands wanted to work together to improve customer experience through benchmarking and innovation
Project Solution
- Davies Hickman created a benchmarking and innovation solution which combined data collection, new research and case studies
- We managed the agenda, research and benchmarking tool for over 30 of the largest organisations in the UK
Benefits to major UK organisations
- The Customer Experience benchmarking and innovation work has been well received and is attracting a growing number of participants
